1. General Principle
We strive to deliver exceptional security and marketing services. If you’re not fully satisfied, please see the conditions below for refund eligibility.
2. Security Services
- Cancellation within 5 Business Days: Full refund of any advance payment if no on-site deployment has occurred.
- After Deployment: No refunds once personnel have reported for duty or monitoring has commenced.
- Force Majeure: Refunds or credits may be issued in cases of events beyond our control (natural disasters, government orders).
3. Digital Marketing Services
- Pro‑Rata Refund: Available if cancellation is requested before the midpoint of the current billing cycle.
- No Refund on Ad Spend: Budgets already executed (PPC, display) are non‑refundable.
- Service Fee Refund: Any unearned portion of the retainer will be refunded pro‑rata.
4. How to Request a Refund
To initiate a refund, please email refund@bombaysecurity.in with:
- Service type (Security or Marketing)
- Invoice or contract number
- Reason for cancellation
- Preferred refund method
5. Processing Time
Approved refunds are processed within 14 business days. Refunds will be returned via the original payment method unless otherwise agreed.
6. Modifications to Policy
We may update this policy. The “Last Updated” date above reflects changes. Continued use implies acceptance.